E-collaboration projects between government entities are often delayed, have budget overrun or fail to meet the promised benefits.
The half-hearted way of dealing with risks in complex interoperability efforts leaves agencies in a disadvantaged position in terms of realizing the full potential of eGovernment benefits.
The work to be presented is based on a set of eGov cases, technical pilots and methodology development during the past 5 years in the Norwegian public sector.
The “eGov – risk and benefit guide” we have made contains e.g. a checklist combining practical risk management with benefits realization practice incorporating legal, organizational and semantic dimensions.
The contract template developed to handle legal risk has been applied in establishment of new eGov service implementations. The guide has been partially tested and is input to a long awaited public Norwegian best practice in the field of eGovernment interoperability.